Privacy Policy – FloraXL
1. Who we are
FloraXL is responsible for the processing of personal data as described in this privacy policy.
Contact information:
E-mail: floraxl@proton.me
Phone: +31 6 30144239
2. What data we collect
FloraXL processes personal data because you use our services and/or provide them to us yourself.
We process, among other things:
- First and last name
- Address details
- Email address
- Phone number (optional)
- Payment details
- IP address
- Order details
3. Purpose of data processing
We process personal data for the following purposes:
- Processing and shipping orders
- Handling payments
- Providing customer service
- Informing about changes to services
- Preventing fraud and misuse
4. Age verification
Our webshop is intended exclusively for persons aged 18 years and older. We may carry out checks to verify compliance with this age requirement.
5. Retention period
FloraXL does not retain personal data longer than strictly necessary to achieve the purposes for which your data is collected.
- Order details: up to 7 years (legal accounting requirement)
- Other data: as long as needed for service provision
6. Sharing personal data with third parties
FloraXL shares your data with third parties only if necessary to execute the agreement or comply with a legal obligation.
Examples include:
- Delivery services
- Payment providers
- IT and hosting partners
Data processing agreements are concluded with these parties where necessary.
7. Discretion and shipping
We handle all orders and data confidentially and discreetly. We aim to ensure shipping is as neutral as possible.
Note: FloraXL has no full control over external delivery services and cannot guarantee absolute anonymity.
8. Data security
FloraXL takes appropriate technical and organizational measures to prevent misuse, loss, unauthorized access, and unwanted disclosure.
9. Your rights (GDPR)
You have the right to:
- Access your data
- Correct your data
- Delete your data
- Object to processing
- Transfer your data (data portability)
You can submit a request via floraxl@proton.me. We respond within 30 days.
10. Cookies
Our webshop uses cookies to ensure proper website functionality and analyze usage.
Where applicable, we use:
- Functional cookies
- Analytical cookies
- Marketing cookies (only with consent)
Upon first visit, we ask for your consent to use cookies.
11. Changes to this privacy policy
FloraXL reserves the right to modify this privacy policy. The most recent version is always published on the website.