General terms and conditions

General terms and conditions – FloraXL

Article 1 – Definitions

  1. FloraXL: the provider of products via the webshop.
  2. Customer: the natural person aged 18 years or older.
  3. Agreement: the distance purchase agreement between FloraXL and the customer.

Article 2 – Applicability

  1. These terms and conditions apply to every offer and every agreement.
  2. By placing an order, the customer accepts these terms and conditions.

Article 3 – Offer and disclaimer

  1. The offer is compiled with due care.
  2. Obvious errors, mistakes or typographical errors are not binding on FloraXL.
  3. FloraXL reserves the right to refuse or cancel orders.

Article 4 – Age restriction

  1. Sales are exclusively made to persons aged 18 years or older.
  2. By placing an order, the customer declares that they meet this requirement.
  3. FloraXL is entitled to carry out age verification and cancel orders in case of doubt.

Article 5 – Maximum purchase

  1. A maximum of 5 grams per person, household and delivery address applies per order and per period.
  2. FloraXL reserves the right to combine and/or cancel multiple orders in case of exceeding this limit.

Article 6 – Conclusion of the agreement

  1. The agreement is concluded after confirmation by FloraXL.
  2. FloraXL may refuse an order without stating reasons.

Article 7 – Delivery and shipping

  1. Delivery takes place via external postal carriers.
  2. Standard shipping:
    • Indicative delivery time: 2–5 working days
    • No tracking
    • The customer explicitly chooses this shipping method
  3. Registered / Track & Trace shipping:
    • Indicative delivery time: 1–2 working days
  4. All delivery times are indicative and not strict deadlines.
  5. The risk of loss or damage transfers to the customer at the moment of shipment, to the extent permitted by law.
  6. FloraXL is not liable for:
    • delays
    • loss
    • errors by postal or delivery services

Article 8 – Liability

  1. FloraXL is only liable for direct damage up to a maximum of the order amount.
  2. FloraXL is not liable for:
    • indirect damage
    • consequential damage
    • use of the delivered products
  3. This limitation does not apply if mandatory law provides otherwise.

Article 9 – Right of withdrawal

  1. The right of withdrawal is excluded to the extent permitted by law, including due to:
    • the nature of the product
    • hygiene and/or limited shelf life
  2. Orders cannot be returned after shipment.

Article 10 – Complaints procedure

  1. Complaints must be reported within a reasonable time after discovery.
  2. FloraXL will respond within 14 days after receipt of the complaint.
  3. If a complaint is justified, an appropriate solution will be offered.

Article 11 – Force majeure

  1. FloraXL is not obliged to fulfil its obligations in case of force majeure.
  2. Force majeure includes, among others: disruptions, transport problems and government measures.

Article 12 – Legal compliance and use

  1. The customer is responsible for complying with local laws and regulations.
  2. FloraXL accepts no liability for use in violation of applicable legislation.

Article 13 – Privacy

  1. Personal data is processed in accordance with applicable privacy legislation.

Article 14 – Governing law

  1. All agreements are governed by Dutch law.